How to do CRM strategy in business?vgenz
Many entrepreneurs are seeing and recognizing the importance of CRM (Customer Relationship Management) strategies and want to learn how to implement them in a practical way. Today, we propose how to do business CRM strategy for entrepreneurs to apply. By the way.
วิธีการทำกลยุทธ์ CRM ในทางธุรกิจ
1. Raise awareness of service to all employees.
CRM can never be successful and successful as long as employees are members of a business organization who are unaware of the importance and heart of customer service. Therefore, entrepreneurs need to instill and convey the ins and outs of your job to understand and see that the customer is a key part of the business. And his highest demand is the goal of today’s work. If employees in the organization understand and appreciate the importance of the customer then. That is considered to be a success in the first step of counting one in the beginning of creating a practical CRM strategy.
2. Collect customer data
When employees understand the importance of the customer. The next step is to collect customer data including physical data such as gender, occupations, age, education, job functions, salary, domicile, social status, etc., and other tangible information such as the need to use the product. Frequency of acquisition, attitudes, etc. This data collection is very important and may also be used to determine the success of CRM (Customer Relation Management). The most versatile way to store data, for example, is to collect data by query. Listening comments both drop down and comment form on the website. Call Center Call Center, etc. If you gather much information, it will be more beneficial to do business.
3. Data analysis
Once the data collected in Step 2 has been collected, the information obtained can not be used commercially because it is still considered raw. Entrepreneurs need to gather this information to process and thoroughly consider what their customers want from the market. And what kind of product style can meet their needs? This is when the operator analyzes these data. It will be the answer that should create products and services that will fit and be able to win customers.
4. Keeping information system
It is often the case that many errors are found for data retention. Because most entrepreneurs and business organizations tend to focus on the way they get there. More than keeping up the habit of Thais. So once you’ve got the information, you’ll need to store it as well. For easy retrieval immediately. It is recommended that the operator preserve the information in the form of a file through a computer program, instead of storing it in the form of a sheet of paper. Because there is a very high chance of being lost. In addition, the establishment of personnel is responsible for such matters. Also regarded as a good choice as well.
5. Plan your business to meet your needs.
When an entrepreneur gets to know the customer’s needs derived from the CRM strategy, it comes in. In the practical steps, the entrepreneur must create a business plan to be able to respond to the customer’s demands. most Whether it be quality, taste, price, size, after sales service, etc., the good business plan must be something that is perfect in itself and is the answer with the first choice in the mind of the customer.
6. Evaluate and update all the time.
Entrepreneurs must understand that the needs of today’s customers often do not meet the needs of customers always next. Because time changes, thoughts, attitudes, and needs change. Consequently, operators must continually monitor and evaluate them and improve them at all times to increase their competitiveness, while maintaining a long-term market share.
CRM is a strategy that must be implemented continuously. Invariably, it is important that all entrepreneurs are required to use this strategy for maximum efficiency. The integrity of CRM will guarantee the success of the business. Or the business today and the future as well. As long as the saying that the customer is God has not been replaced by anything else in the world.
Credit : incquity.com
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