Tag - ระบบ CRM

CRM (Customer Relation Management) has been introduced and continued to invest for 2-3 years with the main components of Sales Force Automation, Marketing Automation and Support Automation, which focus on internal process management, are automated. Another aspect that is often discussed is the addition of multiple channels such as sales representatives, call centers, faxes, etc. to create more business opportunities and satisfy customer satisfaction. The last of CRM is the data is analyzed. To create a new business.
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Nowadays, the business is very active in the relationship management strategy with customers or CRM very much. CRM software has become one of the tools that will enable organizations to successfully implement customer relationship management strategies.
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After the customer has been impressed by the purchase of goods or services from us already. We need to build relationships with customers. Or need a CRM system, perhaps sending a thank-you back to the customer is one more way to get more points. And another channel of advertising. It is a market that does not require much investment. But it must be the core of the work.
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CRM is old The old-fashioned way did not work well in many organizations, and Tele-Sales was a bit older, and still uses old scripting and skewing skills without seeing the customer. What type of contact should I get? The point is that many organizations have both CRM systems. The whole team is Tele-Sales, an important tool of CRM, but not knowing how to use both. Because to separate the two parts.
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CRM system or CUSTOMER RELATIONSHIP MANAGEMENT system is a management model that focuses on the relationship between the organization and the customer. Including between organizations, business associates and vendors. It must be assumed that all parties that take part in the business are customers that the organization needs to take care of.

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I feel that the flow of CRM is still a continuous flow. Because no matter where I go to meet the executives, both business and IT are inevitable in this CRM, so I would like to comment on this. Many people know that CRM stands for Customer Relationship Management. However, I think that is just to build good relationships with customers. It is expected that those customers will be loyal to the organization and to our product or brand.

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