Knowledge

After the customer has been impressed by the purchase of goods or services from us already. We need to build relationships with customers. Or need a CRM system, perhaps sending a thank-you back to the customer is one more way to get more points. And another channel of advertising. It is a market that does not require much investment. But it must be the core of the work.
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CRM is old The old-fashioned way did not work well in many organizations, and Tele-Sales was a bit older, and still uses old scripting and skewing skills without seeing the customer. What type of contact should I get? The point is that many organizations have both CRM systems. The whole team is Tele-Sales, an important tool of CRM, but not knowing how to use both. Because to separate the two parts.
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CRM system or CUSTOMER RELATIONSHIP MANAGEMENT system is a management model that focuses on the relationship between the organization and the customer. Including between organizations, business associates and vendors. It must be assumed that all parties that take part in the business are customers that the organization needs to take care of.

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I feel that the flow of CRM is still a continuous flow. Because no matter where I go to meet the executives, both business and IT are inevitable in this CRM, so I would like to comment on this. Many people know that CRM stands for Customer Relationship Management. However, I think that is just to build good relationships with customers. It is expected that those customers will be loyal to the organization and to our product or brand.

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Many companies misunderstand that the company can communicate and keep in contact with customers. With advanced technology to send emails, send information, record customer order information. Then considered successful in building relationships with customers.

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