CRM system is not a promotion discount!vgenz
First of all, you must first understand that. “Not all customers want to have a relationship.” And “our intimacy” and “all customers are important to us is not equal. We have a large middle, small, who like us or buy us. Because there is no other choice ”
So you have to know the customer in your hand first. View from past accounting information system or customer information system. You know the customer purchase history of who your primary customer is. And the main person buys you regularly or long to buy or change your mind.
Which he bought us a long time. How well do you know him? Know his name Know his habit Know his personal preferences? Know your relatives, friends who may become regular customers or your fans, he buys our products or services regularly, such as restaurants or noodles, we regularly know that we do not like to put bean sprouts. Tom Yum, do not put beans. Do not put sugar, do not put the MSG called just look at the eyes know what the need. The car salesman will know the customer well. The tire is broken, it is called. He found out that he had 5 sales a month from his old customers, and that he sold his car to a friend for a month’s service. His sales numbers were 8-10 not bad. While some employees eat eggs or sell 1-2 cars, you will need to look at the customer in your hand and find out beforehand whether your customers are regular. If not, you will have to start from zero. Start building relationships Know which groups to start with.
Do not forget that the CRM system is not discounted. Bribery of customers to purchase continuous and not computer program. But it’s a shame. Friendly with customers We like our products. Like our company or our shop.
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