Customer Relationship Management

CRM stands for Customer Relationship Management, referring to plans to study the various aspects of the customer, as the customer’s needs. Or behavior in order to develop and select products. Managing customer relationships because relationships with our customers is at the heart of every business CRM system will focus on three major segments of Sales, Marketing, and Service  linking both three parts to the customer Which all parties can be reached The importance of CRM systems is not only that the technology used. But the application process in order to improve the efficiency of the three components in order to cause the maximum benefit to the organization.

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Customer Relationship Management (Customer Relationship Management: CRM) means a strategy or system software. The build-up to the monitoring of customer loyalty to the organization. Generally being referred to as CRM systems or Program CRM.

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