Customer Relationship Management

1. Use for receiving feedback or offering feedback from customers. – I like answering questions of K-Bank Live in the section of Facebook Page very quickly. Until those who ask themselves to watch in the comment section
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CRM software used to build a CRM system not only helps to maintain an old customer base, but CRM can do more to help increase the number of loyal customers. And can be considered a regular customer. Because those customers. Buy more products or services more often. And more than any other type of customer, it can also help to tell or recommend. Make a product or service It is more widely known.

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CRM systems consist of multi-departmental interoperability. Therefore, the need for effective coordination and management. For best results. Unlike the internal workings of each department. The problem that often happens with CRM processes is that many organizations focus solely on sales. But do not focus on post-sales processes.

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Over the past 8 years ago, I’ve started writing articles about CRM for newspapers. And some magazines, some I started writing from the first to the present. And then, CRM has become a topic that organizations pay attention and talk about. Until I was invited to lecture about it countless times. And there are many organizations that consulted this story. In addition, I have had the opportunity to write several articles on CRM and CRM issues for many newspapers and magazines. For this edition I would like to talk about the management of customer experience in CRM in a new perspective for readers to read.
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The old customers to change the services of other businesses. It does not mean that customers change forever. The transition to other services. It is caused by several factors. And one of the key factors is that the business does not manage the CRM system with good old customers. Which, if managed properly or a good CRM program, the business will be able to pull old customers. Come back as a business customer again But not as easy as customer care.

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Beside of “customers,” business organizations need to focus on building relationships with those involved in running a business, whether within or outside the organization.

CRM (Consumer Relationship Management) may be forgotten immediately. When a marketer starts talking about a superior strategy in the name of IRM or (Integrated Relationship Management), IRM is already referring to building relationships with many, not just customers. But it is a holistic relationship that will create a sense of customer satisfaction and satisfaction.
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